Shipping & Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund.

We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). A 20% restocking fee may be applied.

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

May your order ever be delivered opened or damaged please contact us immediately so we can notify UPS/USPS and file a damage claim. Please keep all packaging materials for 7 business days after notifying us and a replacement will soon be shipped to you.

We cannot refund for the shipping and handling fee or gift chargers that paid during checkout. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

For more additional information click on the above Help tab then find the links for shipping related questions.